Last updated: September 12, 2026
This policy applies to all services purchased from Hexions LLC (“Hexions”) via hexions.co or a written Engagement Agreement. It forms part of our Terms of Service.
1. Overview
Hexions provides custom professional services (SEO, lead generation, web development, and related digital marketing work). Because our work involves dedicated time, expertise, and third-party costs incurred on your behalf, refunds are handled as described below.
2. Project-Based Engagements
- Before work begins: If you cancel after payment but before any work has started, we will refund your payment in full, minus any non-recoverable third-party costs already incurred (e.g., domain purchases, software licenses, ad spend).
- After work has begun: If you cancel mid-project, you will be charged for all work completed to date, calculated pro-rata against the project scope. Any remaining unearned balance will be refunded.
- After delivery: Completed and delivered work is non-refundable. If a deliverable does not match the agreed scope, notify us within 7 days of delivery and we will correct it at no additional cost.
3. Monthly Retainers
- Retainers are billed in advance and cover the upcoming service month.
- You may cancel a retainer at any time with 14 days’ written notice. Cancellation takes effect at the end of the current billing cycle.
- The current month’s fee is non-refundable once the service month has started, as team time and resources are allocated in advance.
- No further charges will be made after cancellation takes effect.
4. Deposits
Deposits paid to reserve project capacity are non-refundable once work has been scheduled and started, except where Hexions is unable to deliver the engagement.
5. Third-Party Costs
Amounts paid to third parties on your behalf — such as advertising spend, domain registrations, hosting, stock assets, or software subscriptions — are non-refundable by Hexions once spent or committed. Where a third party issues a refund to us, we will pass it through to you.
6. Service Issues
If you believe a service was not delivered as agreed, contact us at info@hexions.co within 14 days. We will review the engagement records and, where a shortfall on our side is confirmed, offer a correction, partial credit, or refund at our reasonable discretion.
7. Chargebacks
We ask that you contact us to resolve any billing concern before initiating a chargeback with your card issuer. We respond to all billing inquiries within 2 business days.
8. How Refunds Are Issued
Approved refunds are issued to the original payment method via Stripe within 5–10 business days of approval.
9. Contact
Hexions LLC
Email: info@hexions.co
Phone: +1 (307) 225-5452
312 W 2nd St, STE 5480, Casper, WY 82601, United States